Heatforce - VoIP and Broadband
Heatforce
“The new VoIP system fitted by Blend has completely streamlined our communications with a single point of contact, ensuring that our customers can access the right support upon calling. Being able to direct out-of-hours calls to our team of engineers and manage calls remotely is incredibly beneficial and allows us to continue delivering quality service whenever our customers need it. Blend also helped us prepare for the 2027 analogue switch-off by updating our existing system, and we are so pleased with the results. Our Wi-Fi coverage is much better than before, and we have a separate guest network for anyone visiting our office.”
- IT Project Manager
Blend Telecom has helped Heatforce establish a single point of contact for its telecoms services and prepare for the 2027 analogue switch-off by upgrading its existing copper-based system to a digital system with greater Wi-Fi coverage.
Cardiff-based renewable energy experts, Heatforce, wanted to merge all its telecoms services under one local provider to cut costs and increase efficiency across its 120-strong team.
We successfully installed a new VoIP system that has expanded the company’s capabilities by allowing the team to direct out-of-hours calls to engineers, enabling them to quickly respond to and resolve customer queries. The system is equipped with advanced auto attendants and hunt groups, which route incoming calls to the right department at the outset.
This upgrade has enhanced customer service by recording calls for quality assurance and making caller data available, revealing trends and insights into individual customer experiences. Team members who are working remotely can also accept and manage calls through our smartphone app, ensuring quick response and quality service from any location.
We also helped future-proof the business with digital telecom and SoGEA broadband services, preparing it for the 2027 analogue switch-off and keeping it ahead of technological advancements. As a result, Heatforce’s connectivity has improved with better broadband coverage overall, and a secure guest network within its headquarters.
Since overseeing Heatforce’s telecoms and broadband, we have become a single contact point for the company’s services and have significantly reduced costs.
Project Specifications
Office Wi-Fi
ISDN Switch off ready
Online portal
Cost savings
Local account management
Shared voice and data pools
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